REFUND POLICY

When We Issue Refunds

We issue refunds only in the following situations:

• You were charged twice for the same billing period (duplicate charge).
• You were charged after successfully cancelling, due to a billing error on our side.
• A clear, verifiable technical failure on our side prevented you from using the paid features for the entire billing period.

Outside of those situations, all subscription payments are final and non-refundable, including but not limited to: change of mind, no-longer-needed, accidental renewals where cancellation was available, under-utilization of the subscription, and dissatisfaction with results.

Cancelling a Subscription

You can cancel at any time from the Billing tab in your dashboard or via the customer portal Paddle links from your receipt email. When you cancel:

• Your subscription stays active until the end of the billing period you've already paid for.
• You will not be charged again, and your account drops to the free tier when the period ends.
• Cancellation does not trigger a refund of the current or any prior billing period.

Recording Hours

Recording hours included with a paid subscription are non-refundable under any circumstances, whether used or unused, and have no cash value. Hours are tied to a billing period and do not carry over or accumulate between periods.

Renewals

Subscription renewals are non-refundable. You can cancel at any time before the next renewal date to prevent the upcoming charge. If a renewal was charged after you cancelled, that's a billing error — see the section above and contact us within 14 days of the charge.

EU / UK Statutory Right of Withdrawal

If you're a consumer in the European Union or United Kingdom, you have a statutory right to cancel a digital purchase within 14 days of the order. By starting to use the paid features (recording sessions, generating chronicles, etc.) you expressly consent to immediate performance and acknowledge that you lose this right of withdrawal once delivery has begun.

How to Request a Refund

If you believe you qualify under "When We Issue Refunds" above, email hello@kazkar.ai from the address on your account, including the order ID or last four digits of the payment card used. We aim to reply within 2 business days. You can also reach Paddle directly via the receipt email they send for each charge; Paddle retains independent discretion to issue refunds in response to chargebacks or disputes.